IT support
IT systems and support
Microsoft 365, Google Workspace, hosting, backups and security, set up properly and kept running.
Selected IT work
Secure, managed and monitored.
Helpdesk, device management, identity and backup, run from a single view so issues are resolved quickly and risks are caught before they reach your team.
Ashby ArchitectsHelpdesk and support Hollins AccountancyDevice management Meridian Care HomesIdentity and access 
Stonebridge LogisticsBackup and monitoring
Client feedback
What clients say about our it support work.
Verified feedback from clients on Upwork.
- 5.0
“He did an outstanding job with two requested services (1) reviewing and analyzing strengths/weaknesses in our current database/subscription/payment and online systems and (2) providing recommendations and plans for upgrading and improving those same systems for a smoother customer experience, better security, better subscription management, and better functionality.”
Customer database and API reviewOrem, United States, Jun 2022
Verified client reviews on Upwork.Read them on Upwork
What’s included
Everything you need, nothing you don’t.
Every quote is tailored, but these are the pieces most it support projects include.
- Microsoft 365 or Google Workspace set-up
- Email, domains and DNS done right
- Device management for laptops and phones
- Automatic backups that are tested
- Security basics: MFA, updates, access control
- Help desk support when something breaks
How every project runs
From first call to launch, in four clear steps.
You always know what’s happening next, what it costs and what you get at the end of each step.
Step 1
Discovery call
A free 20-minute call. You tell us what’s slowing the business down; we ask the awkward questions.
You get: A clear next step, even if it isn’t us
Step 2
Plan and fixed quote
A written plan with scope, dates and one fixed price. No hourly billing surprises.
You get: A written plan, real dates and one price
Step 3
Design and build
You review live previews as the work takes shape, so you can steer early, not at the end.
You get: Working pages you can review as we build
Step 4
Launch and grow
We ship, measure and improve. Ongoing support when you want it, never a lock-in.
You get: A smooth launch, then monthly results
What does your IT support cover?
Microsoft 365 or Google Workspace administration, device management, email and domains, backups, security, user onboarding and offboarding, and a helpdesk for day-to-day issues.
How quickly do you respond to support requests?
Requests are acknowledged within 30 minutes, and urgent issues that stop people working are prioritised immediately. Response times are set out in writing in your support plan.
Can you support staff working remotely?
Yes. Devices are managed and secured from the cloud, so laptops and phones receive updates, policies and support wherever your team works.
How do you protect us from cyber threats?
Through multi-factor authentication, managed updates, endpoint protection, email filtering, access controls and staff awareness, aligned with the Cyber Essentials standard.
Are our backups tested?
Yes. Microsoft 365, Google Workspace and critical systems are backed up daily, encrypted, and restore tests are carried out regularly so recovery is proven rather than assumed.
Can you help us achieve Cyber Essentials?
Yes. We assess your current setup against the scheme, close the gaps and prepare you for certification, which many clients and insurers now require.
Can you move us to Microsoft 365 or Google Workspace?
Yes. We plan and carry out the migration of email, files and calendars with minimal disruption, typically moving users outside working hours.
How is IT support priced?
A fixed monthly fee per user or per device, agreed in advance, so costs are predictable. Projects such as migrations receive a separate fixed quote.
Works well with
Other ways we can help.
- AI and LLM integrationsAssistants, agents and fine-tuned models on your data
- WebsitesFast sites that turn visitors into enquiries
- Custom softwarePortals, dashboards and internal tools
- E-commerceShops that are easy to buy from and to run
- SEO and performanceGet found on Google and load in a second
- MarketingCampaigns with a cost per lead attached
Start a project
Tell us what’s slowing you down. We’ll show you how to fix it.
Book a free 20-minute call. No pitch deck, no obligation, just a clear next step for your business.